Our Process for CAREGivers


Our CAREGivers

Home Instead Senior Care have a tradition of great CAREGiving across Sydney's Lower North Shore.

Caring. Compassionate. Capable. Reliable. Dependable. Professional. Trusted. The CAREGivers are all of these things and more.

Home Instead Senior Care employ, train and develop people to become outstanding CAREGivers. The heart and soul of the business, the CAREGivers are local residents of Sydney's Lower North Shore, many of whom have cared for an older loved one themselves and have developed a genuine passion and interest in older people. The CAREGivers are fully insured and undergo an intensive three phase interview process, including no less than six reference checks and a criminal background check.

Training for CAREGivers
Home Instead's exclusive multi-phase training programs equip each new CAREGiver with the skills they need to provide the best care for their clients. These training programs have been specifically created to ensure our employees are well prepared to handle any CAREGiving situation. The training also provides a pathway for all CAREGivers to obtain a Certificate III in Individual Support. Training topics include effective communication with seniors, activity planning, recognising illnesses and depression, safety, and more.

In 2008, Home Instead Senior Care became the first private provider of home care services to establish a specialist dementia care training program delivered exclusively to its own CAREGivers, which complements other professionally developed in-house training programs provided by Home Instead Senior Care. This particular program allows CAREGivers to:

  • Maintain a safe environment for your loved one.
  • Manage changing behaviours.
  • Provide nutritious meals.
  • Provide effective mind-stimulating activities.
  • Create social interaction.
  • Supervise daily activities, and more.


Relationships first
Home Instead Senior Care is built on relationships. Relationships come first, and the personal connection between our CAREGivers and our clients is of the utmost importance. They personally match each client with the right CAREGivers to help develop a bond that will foster independence, promote wellbeing and support the senior’s needs with respect, dignity and companionship. The training provided to our CAREGivers, combined with our regular meetings and training program updates, ensures that your loved one will be safe in the hands of a trusted and compassionate professional throughout their service — setting your mind at ease.


In Home Care Services

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