Home Instead Senior Care

11/185 Military Rd, Neutral Bay, NSW, 2089

Monday: 0:15-23:45
Tuesday: 0:15-23:45
Wednesday: 0:15-23:45
Thursday: 0:15-23:45
Friday: 0:15-23:45
Saturday: 0:15-23:45
Sunday: 0:15-23:45
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In Home Care Packages by Home Instead Senior Care, on the Lower North Shore

In Home Care Packages


Home Instead Senior Care can fulfill in home aged care packages that are outlined on the government’s My Aged Care website.

Our Services

  • Initial no-obligation chat about Home Care
  • An in-home no-obligation visit
  • Info on approved providers in the area
  • Care manager very knowledgeable about all areas of Home Care


The Federal Government currently has the following in home care packages:

  • Level 1 for basic care needs
  • Level 2 for low-level care needs
  • Level 3 for intermediate care needs
  • Level 4 for high-level care needs

Level 1 is the lowest number of hours, where assistance is provided a couple of times per week. Level 4 supports the highest number of hours where assistance is required 5 to 7 times a week, and often twice a day. The packages correlate to the number of hours of support needed, not the specific ailments of the client. They do however indicate access to other aspects of care and support such as nursing services. Home Instead Senior Care will organise a registered nurse to attend to medical needs.

Service Areas

  • Artarmon
  • Cammeray
  • Castle Cove
  • Castlecrag
  • Chatswood
  • Cremorne
  • Crows Nest
  • Greenwich
  • Kirribilli
  • Lane Cove
  • Lavender Bay
  • Linley Point
  • Longueville
  • Mcmahons Point
  • Middle Cove
  • Milsons Point
  • Mosman
  • Naremburn
  • Neutral Bay
  • North Sydney
  • Northbridge
  • Northwood
  • Riverview
  • Roseville
  • St Leonards
  • Willoughby


Steps to Getting a In Home Care Package


5 Easy Steps to getting an In Home Care Package

Do I need help at home? Call Us 02 99087206

Register with My Aged Care to be assessed for a Home Care Package. 1800 200 422

You will be assessed by the ACAT and put in a national queue for a Home Care Package.

Over the phone, My Aged Care will help work out what type of assessment you need and will start the process for you. You will need to call them on 1800 200 422.

What is My Aged Care?

My Aged Care is the government initiative to help older Australians with all their aged care needs, including assessment and information on aged care support and programs across Australia. They must be your first point of contact.

How can I prepare for my ACAT Assessment at home?

The My Aged Care contact centre staff will take a lot of information over the phone and based on your responses will likely to organise a home support assessment if you have entry level aged care needs to assist you in remaining living at home and in the community safely. You can have a family member, friend or carer attend your assessment for support. Don’t be proud be honest with all responses.

What happens during the ACAT Assessment?

During your Assessment, you will be asked about what you can do for yourself and what you are seeking assistance with, again be honest. It will help if you can think about what your needs are and about the help you will want to help you say in your home.

You may be asked about:

  • Any current support
  • If you have any current health issues
  • How you are managing with activities around the home
  • Some questions relating to your safety in the home i.e. Bathrooms, etc.

During a Home Support Assessment, you may be observed as you are moving in and around your home.

The assessor will work with you assess your need to develop a support plan to help identify your areas of difficulty and outcomes that you would like to achieve. The plan will help you and the assessor identify the types of support that will best suit you.

Once you’ve had your assessment, you can make up your own mind about whether you want to proceed. It’s best to be a part of the My Aged Care process ASAP as once you are in the system you can be review and modified if your needs change.  There are long wait lists for all packages so be prepared.

For more information, call My Aged Care on 1800 200 422 or use their website www.myagedcare.gov.au

When you receive your letter from My Aged Care, speak with your chosen Home Care Provider.

Whether it be a Home Care Package or Private Care, we can visit you in the privacy of your own home for a no-obligation visit, where we can answer all your questions and provide you with the information you need to make an educated decision.

Our Care Manager is very knowledgeable about all aspects of Home Care and can assist and guide you to the care that’s right for you.

Your individually tailored, flexible in-home care can be from just one hour through to regular services and up to overnight and 24-hour live-in care. Services can be combined in any way that suits you.

Choose your Aged Care Provider and sign your Home Care Agreement.

We can help with providing information on appropriate Approved Providers in our area, however with the Government directive CDC (Consumer Directed Care) it’s your choice and if you are unhappy you can move to a new provider as required.

Things to be aware of are:

  1. Exit Fees – if your wish to change provider
  2. Management Fees – for management of the package
  3. Care Management Fees – for ongoing care reviews
  4. Carer fees – hourly rates for the CAREGivers

Ask your provider for a true hourly rate for services, this equates to total for hourly rates plus management fees divided by the total number of care hours provided with the home care package.

For example:
$14,000 with 4 hours of care a week and a 20% fee for package management and care management equals:

Example 1.
  • 20% management fee: $14,000 * 20% = $2,800
  • 4 care hours a week at say $52 an hour: 08 hours x $52 = $10,816
  • Total spend = $13,616 – True hourly rate = $13,616/208 hours = $65.46 an hour
Example 2.
  • 40% management fee: $14,000 * 40% = $5,600
  • 3 care hours a week at say $50 an hour: 168 hours * $50 = $8,400
  • Total spend = $14,000 – True hourly rate = $14,000/ 168 hours = $83.33 an hour

As you can see from the example, the care rate is cheaper in the second example however the true hourly rate is approx. $18 an hour more expensive.

If you are unsure and would like an obligation free chat please call Home Instead on (02) 9908 7206.

Our Services

About Home Instead Senior Care
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