Complete Hearing Care

Gateway Medical Centre Level 2, 1 Mona Vale Road, Mona Vale, NSW, 2103

Hearing Aid Advice and Fittings for Seniors - Mona Vale

Hearing Aid Advice and Fittings for Seniors - Mona Vale

Free Hearing Aids for Pensioners and Veterans


The Australian Government’s Hearing Services Program ( makes it easy and affordable for you to start benefiting from improved hearing as they provide free hearing aids for pensioners and approved defence force members.

The program gives audiologists the ability to provide free hearing aids and services to aged pensioners and Department of Veteran Affairs card holders.

If you fit either of these categories, you're entitled to free or fully subsidised hearing products and services.

Hearing aids and services don’t come cheap, so the program is helpful for older Australians and defence force members to receive affordable hearing care, whether they need hearing aids for hearing loss or tinnitus. 

How much do hearing aids cost? 

Hearing aids typically range between $1,000 to $5,000. 

The free products and services available for age pensioners and approved defence force members include hearing assessment, ongoing hearing care and free digital hearing aids.

Medicare card holders or Australian Citizens in general are not eligible for this program.

If you’re searching Google for “Hearing aid prices Medicare”; unfortunately, you’ll find that hearing aids aren’t covered by Medicare, although bulk billing does apply to hearing services in some cases.

For example, if you have a referral letter from a doctor, anybody in the community is entitled to a free comprehensive hearing assessment.

Our Services


  • Hearing Aid Advice and Guidance
  • Hearing Aid Fitting with Free Trials
  • Bulk Billing
  • Hearing Testing


Service Areas


  • Mona Vale
  • Newport
  • Avalon
  • Palm Beach
  • Bilgola Heights
  • Narrabeen
  • Dee Why
  • Warriewood
  • Collaroy
  • Elanora Heights


What Type of Hearing Aid Will You Receive Under the Hearing Services Program?


There are two categories of hearing aids for the Hearing Services Program:

1.    Fully subsidised hearing aids
2.    Top-up hearing aids

Fully Subsidised Hearing Aids

With regards to the fully subsidised hearing aids, the Australian Government’s Office of Hearing Services sets the technical standards for the hearing aids.

The Office of Hearing Services communicates with the manufacturer about the minimum specifications for the hearing aids to be provided through the subsidised program.

The manufacturer follows the guidelines to produce the hearing aids, and they offer those eligible for the Hearing Services program, a fully subsidised hearing aid in various styles.

The fully subsidised hearing aid you can choose from includes behind the ear hearing aids or in ear hearing aids. 

Top-Up Hearing Aids

The category of top-up hearing aids gets its name from the fact that you’ll need to contribute to the cost of this category of hearing aid.

With regards to top-up hearing aids, it's not the look of the hearing aid that you’re paying for, you're basically paying for the technology. Top-Up hearing aids are also approved by the Australian Government’s Office of Hearing Services. 

The hearing aid manufacturer must go to the Office of Hearing Services to explain why these hearing aids should be categorised as top-up hearing aids.

With a range of fully-subsidised and top-up hearing aids to choose from, you have various options when acquiring a brand-new hearing aid through the Hearing Services program.


Hearing Aid Fittings for Seniors and Adults


At Complete Hearing Care, a hearing aid fitting involves a free trial of your hearing aid before you decide to buy. You can choose up to 2 hearing aids to try.

When the audiologist is consulting with you in regard to buying a hearing aid, you may be feeling unsure about whether the hearing aid will work for you. You don’t want to unnecessarily waste money on something you’re not going to use, which means you’ll want to try the hearing aid before you buy. 

Complete Hearing Care offers you a free trial before you decide on your purchase. They’ll prepare your hearing aid of choice by programming the hearing aid for you to meet your needs.

The audiologist will ask you to take the hearing aid home with you for 2 weeks, so you can experience the hearing aid in your real environment. On completion of the free trial you’ll then come back to the Complete Hearing Care office and make a decision about whether you’d like to choose one of the hearing aids you’ve tested or not.

Because hearing aids have different levels of technology, you might not be sure which type is right for you. The free trial allows you to try different technologies, helping you make a more informed decision.

When you try the hearing aid, you’ll experience the technology and the physical aspect of wearing a hearing aid in your ear. 

When you commence your free trial, the audiologist will provide guidance with how to make the most of the free trial. They’ll encourage you to wear the hearing aid every day and test it in different environments.

As soon as the audiologist gets the hearing aid, they’ll program it for you and ask you to test it out in any situation where you’re having hearing difficulties. For example, you might want to wear it while you’re having dinner in a restaurant, watching TV at home, or simply chatting with family members.

If you already own a hearing aid, you might want to keep your eye out for new technology that has been introduced since your original purchase. As a Complete Hearing Care client, you’ll notice they advertise new products and technologies when they arrive.

Current hearing aid owners are eligible for a free trial of new hearing aid technology to see whether you feel it’s a better hearing experience. 

You may not decide to buy a new hearing aid, which is fine, since your current hearing aid may be a fairly recent purchase you may not want to spend a lot of money again.

You’ll also want to keep in mind that on average, you’ll need to replace your hearing aid every 5 to 6 years.


Bulk Billing for Pure Tone Audiometry


Complete Hearing Care provide bulk billing through Medicare so that you don't have to pay for a comprehensive hearing assessment. Bulk billing applies to everybody as long as you have a medical referral from a doctor.

You don’t have to have long term hearing loss to receive these benefits, it could be something temporary like a middle ear infection.

If you feel like you’ve got a problem with your hearing, make sure you see your GP so they can provide you with a referral letter for a hearing assessment.


Should You Get Your Hearing Tested?


If you are 60 years old or over it’s recommended that you get a free hearing screening. A hearing screening is also recommended if you work in a noisy industry, which includes any kinds of trades which work with power tools and/or other loud machinery.

These two demographics are considered as being at higher risk of having hearing problems than the rest of the population. If you are in the higher risk category, it's recommended that you have hearing tests every two years to help assess your hearing needs.

Many people are not particularly interested in getting a hearing test, which stems from being unwilling to get a hearing aid. You may worry that if you're diagnosed with a hearing problem you might have to get hearing aids.

With developments in technology over the years, hearing aids have a more stylish and discreet design than ever before.

With the right guidance from your audiologist about how to use your hearing aid, it can improve your quality of life and relationships.

So, before you dismiss the idea of getting your hearing tested, think about the positive lifestyle benefits you stand to gain by considering purchasing a modern hearing aid.


Complete Hearing Care Provide Reliable Independent Guidance


Complete Hearing Care’s goal is to provide hearing solutions that are best suited to you and your specific lifestyle.

The Mona Vale audiology team don't represent a single brand of hearing aid and don’t try to recommend a solution that doesn't work for you.

The team at Complete Hearing Care provide custom fit solutions across a range of hearing aid brands. These include Phonak, Unitron, Widex and Siemens to name only a few.

The above-mentioned brands are the four most popular hearing aid makers that clients often choose, but you have many more brands to choose from.

Our Services

Comprehensive Hearing Assessments
  Complete Hearing Care is your Hearing Specialist   The Complete...
  Complete Hearing Care is your Hearing Specialist   The...
Our Services   Hearing Aids including: Behind the...

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