This will depend on the package you have purchased. Click here to view all of the Think Local packages, and what’s included within each package. If you wish to upgrade your package please call 9905 6011 or email support@thinklocal.com.au
Your price is fixed for 12 months at which time it may move into the ‘Follow On Period’.
When you enter into the ‘Follow On period’ you will be protected from any rate increases beyond annual CPI rise*. Further details can be found in the FAQ related to ‘Follow On Period’.
If you decide to upgrade your package there will be an additional cost.
After the initial 12-month contract, all Think Local Merchants move into the ‘Follow On Period’.
The ‘Follow On Period’ simply means that the Merchant is not locked-in to a contract and can exit Think Local at any time however a 30 days notice period is needed in writing.
The Merchant will be invoiced monthly and protected from any rate increases beyond annual CPI rise*.
*Annual CPI rise will be applied at the start of each 12 month period. The increase will be in line with the national CPI, and capped at a maximum of 4% rise.Please contact us direct on 9905 6011 to make changes to your billing information.
What happens if a customer complains after using their Deal?
If this occurs we mark the voucher status as “Complaint” and we begin our investigation by contacting the merchant. You can see the voucher status on your dashboard.
Whenever a payment is made you will receive an email enclosing the date and amount you have been paid. More information on being reimbursed for vouchers can be found in he deals section of FAQs
If you have any issues regarding payment do not hesitate to contact us.
The only fee or charge that is passed on by Think Local is the transaction fee. This fee varies depending on the value of the Deal sold, but is usually around 1.5%.
Your Username is your Email Address. To reset your Password select ‘Request New Password’ on the sign in page.
There can be a number of reasons that you cannot log in – passwords and usernames are case sensitive, so we recommend ensuring the caps lock is off and trying to log in again.
If you’re still denied access, reset your password. If all else fails email support@thinklocal.com.au and we’ll be happy to help.
Historically, if you adhere to the following guidelines you have the best chance of making your Deal a success. 1) Price – most sales: On Think Local, we see most sales occur between the $5-$15 price 2) Price – highest value sales: On Think Local, the price-point which generates the highest next value is between $99 & $120 3) Discount – the Deals which attract the best responses are between 50% & 70% off
To ensure that your Deal generates the impact it deserves, we advise that you follow the criteria below: 1) Image content – ensure that your image is of great quality, and is relevant to the Deal 2) Image size – Think Local is optimised for images to be 4×3 aspect ratio. We advise using an image 400px wide by 300px high 3) Headline – Keep is short and concise. The headline should not exceed six words or 40 characters 4) Highlights text – Make the Deal sound very appealing. Consumers will not read a lot of text, so keep it to less than 100 words 5) Contact details – ensure that your Deal has the correct phone numbers, email address and website link 6) Price – most sales: On Think Local, we see most sales occur between the $5-$15 price 7) Price – highest value sales: On Think Local, the price-point which generates the highest next value is between $99 & $120 8) Discount – the Deals which attract the best responses are between 50% & 70% off
Please adhere to the following terminology: 1) ‘Think Local’ not thinklocal or ThinkLocal 2) ‘Blow-dry’ not blowdry or blow dry 3) Type numbers ‘one to ten’. Use digits for 11 onwards. (digits 1-10 are acceptable within the title) 4) ‘Three-course’ not three course 5) Never use two digits next to each other (unless one number). E.g, do not write: 2 for 1 3 course meal. Write ‘Three-Course Meal: 2 for 1’ 6) All first letters in the title should be upper case, except joining words: and, the, in, of, to etc
Think Local merchants who generate the best results are those who run Deals consistently & exclusively. By running a Deal every month, you are familiarising the consumer with your brand, and providing a full overview of your company. If you are able to provide a Deal exclusive to Think Local, which is not available within your company, you will generate more sales.
Toro Nero were new to the area and wanted to draw in locals and boost their local traffic. They ran a 2-4-1 pizza deal and saw excellent results in the first few weeks with traction from both the website, email and the deal printed in the Peninsula Living magazine.
“Think Local brought us customers from the area that didn’t know we had opened and how new we were – we had over 16 new customers that we counted in one month.”
– Alex, Manager
Mexicano have been advertising with Think Local for 18 months. Choosing to run deals seasonally they were able to manage traffic to their restaurant during particularly busy times of the year and have seen incredible results.
11 deals has seen 280 customers through the doors, over $7000 in revenue and traffic through to their website.
“To the team at Think Local, thanks for helping with setting up our deals, I wasn’t sure how easy it would be but it’s actually gone very well. The deals have sold out very fast, we are stoked to have reached new customers that are visiting us for the first time.
Looking forward to setting up the next deal, yeeeew!”
– Kieron, Owner
Red Nose Kids Cuts is a hair dressing salon just for kids!
Within 11 months they saw over 100 customers through the door with the sale of their Think Local deals.
“I am really happy with the results we get from Think Local. I would recommend it to any business large or small. A lot of our new customers said they always shop on Think Local.”
– Kelly, Owner
Royal Motor Yacht Club not only serves it members and the greater boating community as a premier boating club, but also runs a busy social atmosphere.
Their Think Local campaign focuses on promoting in house events and weekly promotions.
“We promote and advertise our events on Think Local and in the magazines. The events get emailed out and we find out that our members and non-members hear about our events through the Think Local database. We’ve found that the hits we get from Think Local have been really good.”
– Karen, General Manager
Within the first three weeks of their Think Local campaign, Avalon Beach RSL Club saw 61 sales of their deal, generating $1830, which is over 6.5 times their monthly spend. We had some great feedback from their marketing manager about the ease of the site.
“It’s been great to see the deal going so well, really interesting to see who’s buying them too. I’ve had a good look around the back end of the site, added events and a few other things, it’s really a user friendly platform to use.”
“Novotel Manly has been working with Think Local since 2015. Think Local is a wholesome platform that allows us to market all of our events including weddings, corporate events, promotions and our specials, especially at our newly renovated restaurant Bistro Manly.
What we love about Think Local is the local focus. Since opening this has allowed us to push our weekly specials such as brunch and BYO wine on Wednesdays. We are hoping to bring more locals into our restaurant so this has been the perfect platform for us to use.
With an elevated digital reach we’re hoping to reach a younger demographic to come dine with us at the Bistro. We’re excited to see where our growth takes us with Think Local.”
– Sierra Hittel, Sales & Marketing at Novotel Manly Pacific
To watch the video, click here: https://vimeo.com/393567532
Jazzercise is the original dance party workout. It’s a blend of pilates, yoga, kickboxing and strength training.
They wanted to run a campaign with Think Local to boost traffic to their studios across the Northern Beaches.
In the last 18 months Jazzercise has seen over 74 new customers through it’s doors with the sale of Think Local deals, many of these becoming life-long members.
“Thank you to the team at Think Local who have been very helpful with suggesting ideas and setting up our deals over the past couple of years.
Northern Beaches Jazzercise is being discovered by new customers each month through purchasing these deals with Think Local, it gives them the opportunity to try out our Jazzercise classes at a minimal cost to see if Jazzercise is for them.
We are finding that once they have taken up the Deal, tried the classes, they are very happy to convert to regular customers, win-win situation. “
– Jan, Owner
Cheeky Monkeys Play House is a play centre and party venue for children. They started Think Local in 2016 to help boost awareness of their brand and location as they’re in an industrial area so can be hard to from the road.
Since that time they’ve consistently seen children through the doors each month through sale of the deals both online and in the magazine.
“We’ve been advertising with Think Local since June 2016, and in less than 3 years we’ve seen over 800 kids in through the doors from the sale of our Think Local deals. Over one month alone we sold 93 2-4-1 vouchers, with over 500% return on the monthly cost of our monthly package. As well as promoting our soft play, it’s also a platform to list our school holiday programs and vacation care. It’s great having our deals featured in the Peninsula Living magazine too as it’s another place people see our offers and specials.”
