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BUSINESSES | FAQ

Account Management

I have signed-up to a Think Local Package. Will the price change?

After the initial 12-month contract, we will contact you and invite you to move into the 'Follow On Period'.

The 'Follow On Period' simply means that you are not locked-in to a contract and can exit Think Local at any time.

When you enter into the 'Follow On period' you will be protected from any rate increases beyond annual CPI rise*.

If you decide to upgrade your package there will be an additional cost.

*Annual CPI rise will be applied at the start of each financial year. The increase will be in line with the national CPI, and capped at a maximum of 4% rise.

What is the 'Follow On Period'?

After the initial 12-month contract, we will contact all Think Local Merchants to ensure that they wish to continue on Think Local. Once a Merchant agrees to continue, they will move into the 'Follow On Period'.

The 'Follow On Period' simply means that the Merchant is not locked-in to a contract and can exit Think Local at any time.

The Merchant will be invoiced monthly and protected from any rate increases beyond annual CPI rise*. Cancellation just requires written confirmation with one month's notice.

*Annual CPI rise will be applied at the start of each financial year. The increase will be in line with the national CPI, and capped at a maximum of 4% rise.

How am I paid for the Deals sold on Think Local?

When you sign up with us at Think Local you are required to provide your bank details. Monies will be deposited into this account.

What percentage does Think Local take of each Deal sold?

ZERO! We don't take any profit or commission from any of the Deals that are sold via Think Local. We are here to help grow your business, and provide the best possible return on investment.

How can I change my credit card or billing information?

Please contact us direct on 9905  6011 to make changes to your billing information.

Why do you hold some money back until after the promotional period finishes?

We do this because we can be liable for any valid refunds. If a customer complains and this results in a refund we are required to reimburse them.

We will communicate the refunds with you via your 'My Account' section. You will see notes next to the vouchers explaining the reason we have refunded them.

How will I be notified when I am paid?

Whenever a payment is made you will receive a pre-generated email enclosing the date and amount you have been paid.

If you have any issues regarding payment do not hesitate to contact us. Email support@thinklocal.com.au

How do I get paid for the Deals purchased?

We pay you in two instalments. You are paid 80% of the full value of the Deals purchased once the Deal is no longer live online (49 days after going live) and the final balance shortly after the promotional period finishes - 12 weeks after the Deal went live.

What are the fees and charges?

The only fee and charge that is processed by Think Local is the fee that Paypal charge us to process the transaction. That fee varies depending on the value of the Deal sold, but is usually around 2.5%.

I have forgotten my Login details!

Your Username is your Business Name. To reset your Password select ‘Request New Password' on the sign in page.

What should I do if I can't log in?

There can be a number of reasons that you cannot log in – passwords and usernames are case sensitive, so we recommend ensuring the caps lock is off and trying to log in again.

If you're still denied access, reset your password. If past this point you cannot log in, you can contact us. Email support@thinklocal.com.au and we'll be happy to help.

Content Management

How do I add pages or edit my content?

At any time you can Log in to your Think Local account and click the 'My Account' button in the top right corner.

You should then see your Dashboard, which outlines all of your pages and products.

You are able to click on the edit symbol to the right of each page or product to make changes. If you would like to add additional pages to your Business Listing page you can do this as part of a Gold or Platinum package. Otherwise you will need to upgrade your Think Local package.

Click here to view the different packages that we have available.

Does my Deal, Event & Promotion link to our website?

Of course! Every Deal, Event & Promotion has a section where we will enter, not only your website, but your contact email (if provided) and the phone number to contact you on.

They also link to your Business Page, which who showcase your whole business.

How do I get my Deal, Event or Promotions featured in the weekly newsletter?

Every Deal will appear in a weekly newsletter at least twice, throughout it's seven-week lifespan. We will manage that process. If you don't think that your Deal has been featured twice, please do let us know. Email support@thinklocal.com.au.

When it comes to Events & Promotions, we pick the most relevant products for that week. Ensure that your Event and Promotion is published as early as possible for the best chance of being included within the weekly newsletter. If you would like your Event or Promotion to feature during a certain week, please email support@thinklocal.com.au.

How do I get my Deal or Events published in Peninsula Living or North Shore magazine?

We can't guarantee that your Deal or Event will be featured in the magazine, but you have the best chance of featuring by ensuring that your content is submitted or published as early as possible. If you Deal content is submitted before 10th of the month and your Event is online at least six week ahead of the Event, you have a great chance of being featured!

Can I make changes to Deals, Promotions & Events once I have published them?

Yes, but changes to Deals will have to be signed-off by a member of the Think Local support team before they co live. Sign in to your Think Local account, click the 'My Account' button in the top right right corner and you should see all of the products and pages which are currently live. Click to edit icon to the right of the product or page and you will have access to the product. Once you have made changes, remember to save the page. It's a easy as that.

I am running an Event at a different address to my Business, can I still link to my Business Listing page?

Yes. When building your Deal, Event or Promotions, add in the address that will be used for THIS product. By linking to your Business Listing page the Think Local consumer will see all of the different addresses being used.

What Deal, Event or Promotions title will get the best results?

The title should be exciting as its your HOOK. Keep to 8 words or less, and read it a couple of times to yourself. Does your title excite you?

The title has a character limit of 40 to ensure it displays correctly on mobile.

What is the maximum image size I can upload?

The maximum image size is 2megabyte, but we recommended that you use a smaller image than that, to keep your page loading nice a quickly. All images will be automatically cropped to 4x3 aspect ratio. The perfect images size is 400px wide by 300px high.

How many Deals, Events & Promotions can I have live at once?

Think Local has a number of packages to suit different Business needs. Click here to view all of the Think Local packages, and what's included within each package. If you wish to upgrade your package please call 9905 6011 or email support@thinklocal.com.au

I can't work out how to upload content. Is there any help available?

You have 24/7 access to your content; you can upload Images, Videos, Brochures, Deals, Events & Promotions whenever you like. You can access all of your pages and information from your Dashboard; simply log in and click the 'My Account' button in the top right corner.

However, if you are having any issues or difficulties uploading any content, simply email support@thinklocal.com.au and we will be happy to help. Administrative support is included within your package, so we're here to make your job easier. Simply provide us with the imagery and content that you want put up on your company page, we will take the time to do it all for you, and send you a draft for sign-off.

If I upload Deals, Events or Promotions to Think Local, will they be seen in my Business Listings?

Yes, when you are building your Deals, Events or Promotions, ensure that you complete all of the mandatory fields. That way the product will be linked to your Business Listings, enabling your to showcase your whole company to the Think Local users. If you have any problems, please email support@thinklocal.com.au and we will be happy to help.

Can I upload more than one Business Listing page?

Yes. If you are a Gold or a Platinum package holder then you can add additional pages to your listing. If you are not, you will need to upgrade. Click here to view the different packages available.

Can I make changes to my Business Listing page?

Yes. At anytime you can Log in to your Think Local account and click the 'My Account' button in the top right corner. You should then see your dashboard, which outlines all of your pages and products.

You are able to click on the edit symbol to the right of each page or product to make changes. If you would like to add additional pages to your Business Listing page you can do this as part of a Gold or Platinum package.

Otherwise you will need to upgrade your Think Local package. Click here to view the different packages that we have available.

Will the email address I use when setting up a Listing, Deal, Event or Promotion be seen by Think Local users?

We take the security of your personal information very seriously. All personal information and passwords have an encryption to protect your information from being viewed. Think Local users will only see the email address, phone number or website which you want them to see. Check out our full Privacy Policy.
http://www.thinklocal.com.au/think-local-and-privacy

Analytics

Where can I view my Analytics?

Visit Think Local, log in and click on the 'My Account' button in the top right corner. You will then land on your business dashboard, which will show live stats relating to your Business Listing pages, Deals, Events & Promotions.

This is also where you can upload or edit your content.

How will I find out if my Deal, Event or Promotion has been responded to?

We provide an analytics Dashboard for all Starter, Growth, Gold & Platinum clients to track your activity, in real time.

You will see how many users have clicked on your Business Page, Deals, Events, Promotions, as well as clicking on your phone number, website and sent enquiries.

You will receive those enquiries direct to your inbox. You will see your Dashboard when you visit 'My Account' section in the top, right corner of your screen, once you have logged in.

Competitions

Can I run a Competition on Think Local?

Absolutely, but you will need to discuss it with us first.

You do not have the ability to publish your own Competitions but we are always looking for great content for our users, and our users love Competitions.

We will make sure that you reach your goals too. Email support@thinklocal.com.au and we will be happy to help.

Do I need my own registered lotteries number to run a Competition?

Only if the prize is greater than $1000. If it is not, then we will run the competition under our lotteries number.

What do I get from running a Competition?

We have several products when it comes to Competitions. The benefits that they deliver include branding/awareness and building an email database.

Contact us and we’ll talk you through the various packages - call 9905 6011.

Deals, Events & Promotions

I’m not a fan of deals, do I have to run them?

No you don’t. We do not make any money from you selling a Deal however we would advise you to run at least the occasional Deal.

Why? When you run a Deal we will promote it through our magazines and email newsletters. When people check your Deal out online they also see your whole business.

They can see what Promotions you have and any Events that are coming up. They can click through to your business listing, photo gallery, video or PDF.

A Deal brings them to the front door of your business.

What can I do to make my Deal work better?

These are things that Think Local will help you with – contact us and we’ll give you advise on the type of Deal, the price point that gets the best results, the wording, what’s worked and what hasn’t.

All of this is available to you when you sign up with us. We are always here to help. Call 9905 6011.

I’m unsure of what deal to run, can you help?

Of course, we are doing this all the time. Give us a call (9905 6011) and we’ll talk you through ideas on what deal will be best for your business.

Can I take a Deal down once it has gone live?

Yes, contact us and we will do this for you. You will have to honour any Deals already sold.

Why can’t I schedule the Deal Live period to start on a date of my choosing?

We batch Deals to go live towards the end of each month. Doing this minimises administration and allows us to promote your Deal through the magazines and email newsletters.

Do you only reimburse us for those Deals redeemed by the Customer?

No, we pay you for all Deals purchased irrespective of whether the voucher has been redeemed with you or not. The only time where this is different is where we are required to refund a Deal to the customer. You will be able to see this on your “My Account”.

Does Think Local take commission or any fees?

No, we do not take anything from the purchase of a Deal. The only cost is the merchant fee taken by the credit facility.

How do I know what or how many Deals have sold?

You will receive an email every time a deal is purchased. You can also go to “My Account”. Here you can see the deals purchased, the voucher numbers, mark vouchers as used and see comments left by us regards any refunds made.

What is the Deal live period and why is it 49 days?

The deal live period is the duration that the deal voucher is available to be purchased.

The 49 day time frame allows us to run each deal in at least one edition of our magazines and in two email newsletters.

What date do the Deals fo live?

The Deals always go live on a Tuesday, but the date varies month. They will generally go live on the penultimate Tuesday of each month.

To ensure that your Deal has the best chance of being published in the Peninsula Living or North Shore Living magazines, you Deal must be submitted by the 15th of the month.

Can I run the same Deal two months running?

We do not advise running the same Deal two months running, but we do allow it under the following conditions:

1) Use a new Image

2) Change the Deal title

3) Expire the previous month's Deal, so there are not two of the same Deals live at once

Historically, which Deals generate the best results?

Depending on your business goals, we suggest that you adhere to the following tips:

1. Most sales – value between $5-$30
2. Highest value – between $99 - $120
3. Best performing discount: 50%-70% off
4. Consistent performers: run Deals every month
5. Terms: Two for One instead of ½ Price
6. Beauty: State time in title - One Hour Facial

How do I set up a Deal, Event & Promotion?

There are two ways.

1) You can contact us and we’ll do it all for you, send you a proof to sign-off.

2) You can create a draft Deal. A draft Deal is not live to the public until it is approved by us. Once we see your draft deal we will review it ensuring that the content is written to engage and sell. Where we think that the Deal won’t work or that the T&C’s may not be sufficient we’ll get back in contact with you.

This process is very simple, follow the steps below:

  • Click the 'Login' button in the top right corner, and sign in using your unique business details. Your Username will be your Business Name
  • Click the 'My Account' button in the top, right corner of your screen, and you should land at your Dashboard. Your Dashboard will provide your access to Deals, Events & Promotions
  • To add a new Deal, Event or Promotion, click the '+ Add' button next to the respective section

DEALS:

  • Add a Headline: 6-10 words
  • Choose the Category for the selection provided, which best suits your Deal
  • Upload a Hero image which makes your Deal look great. 400px (wide) by 300px (high) is the perfect size
  • Tags: Select the Tags that best suits your Deal. Choose from the selection provided
  • Images: If you would like multiple images attached to your Deal, select the additional images in this section. Again, 400px by 300px
  • Highlights: Describe your Deal to make it sound great. 20-100 words is enough, but we want your Deal to sound as appealing as possible
  • Terms & Conditions: The popular Ts&Cs are available for you to tick, for added convenience. If you have more specific Ts&Cs add them into the content box provided
  • Price: Add the Deal (discounted) price in the top box and the normal (RRP) price in the second box
  • Stock: Add the number of Deals you would like to make available
  • Address: Type in your Street Address, type in your Suburb, select your State and type in your Post Code within the boxes provided. To add a second address, click the 'Add Another Item' button
  • Suburb: Select Northern Beaches or North Shore, and then your Suburb from the drop-down menu - this is so that your Deal appears on the correct pages
  • Listing: Click the listing page that you would like your Deal to attach to. Usually, you will only have one listing to choose from
  • Save!

EVENTS:

  • Add a Headline: 6-10 words
  • Choose the Category for the selection provided, which best suits your Event
  • Upload a Hero image which makes your Event look great. 400px (wide) by 300px (high) is the perfect size
  • Tags: Select the Tags that best suits your Event. Choose from the selection provided
  • Highlights: Describe your Event to make it sound great. 20-100 words is enough, but we want your Event to sound as appealing as possible
  • Terms & Conditions: If you have more specific Ts&Cs add them into the content box provided. This could include additional pricing, age restrictions, times etc
  • Address: Type in your Street Address, type in your Suburb, select your State and type in your Post Code within the boxes provided. To add a second address, click the 'Add Another Item' button
  • Suburb: Select Northern Beaches or North Shore, and then your Suburb from the drop-down menu - this is so that your Event appears on the correct pages
  • Website: add your website. We suggest the page on your website which enables the user to purchase a ticket, if a ticket is required
  • Primary Phone Number: This is the number which you would like customers to call, if they have any questions
  • Date: The left box is the Start Date, the right box is the End Date. If the Event takes place on just one day, both dates will be the same
  • Time: The left box is for the year. The right box is for the time that the Event begins. Use 24hr format for the time
  • Every: If your Event is recurring, type in the specific day in this box. For example, 'Poker Night Every Wednesday', in which case, type in 'Wednesday'. If the Event is not recurring, leave the box empty
  • Price: Type in the ticket price. No need to add the $ symbol
  • Listing: Click the listing page that you would like your Event to attach to. Usually, you will only have one listing to choose from
  • Recurring? Check the box which is relvant to this Event - Not Recurring or Recurring
  • Save!

PROMOTIONS:

  • Add a Headline: 6-10 words
  • Choose the Category for the selection provided, which best suits your Promotion
  • Upload a Hero image which makes your Promotion look great. 400px (wide) by 300px (high) is the perfect size
  • Tags: Select the Tags that best suits your Promotion. Choose from the selection provided
  • Highlights: Describe your Promotion to make it sound great. 20-100 words is enough, but we want your Promotion to sound as appealing as possible
  • Terms & Conditions: If you have more specific Ts&Cs add them into the content box provided. This could include additional pricing, age restrictions, times etc
  • Address: Type in your Street Address, type in your Suburb, select your State and type in your Post Code within the boxes provided. To add a second address, click the 'Add Another Item' button
  • Suburb: Select Northern Beaches or North Shore, and then your Suburb from the drop-down menu - this is so that your Promotion appears on the correct pages
  • Website: add your website. We suggest the page on your website which enables the user to get to most relevant information about your Promotion
  • Primary Phone Number: This is the number which you would like customers to call, if they have any questions
  • Date: The left box is the Start Date, the right box is the End Date. If the Promotion takes place on just one day, both dates will be the same
  • Every: If your Promotion is recurring, type in the specific day in this box. For example, '$10 Steak Every Thursday', in which case, type in 'Thursday'. If the Promotion is not recurring, leave the box empty
  • Listing: Click the listing page that you would like your Promotion to attach to. Usually, you will only have one listing to choose from
  • Save!
What percentage do you take of each Deal sold?

ZERO! We don't take any profit or commission from any of the Deals that are sold via Think Local. We are here to help grow your business, and provide the best possible return on investment.

How will I find out if my Deal, Event or Promotion has been responded to?

We provide an analytics Dashboard for all Starter, Growth, Gold & Platinum clients to track your activity. You will see how many users have clicked on your Business Page, Deals, Events, Promotions, as well as clicking on your phone number, website and sent enquiries. You will receive those enquiries direct to your inbox. You will see your Dashboard when you visit 'My Account' section in the top, right corner of your screen, once you have logged in.

Why can't I post a Deal myself?

You are able to post content to your Business Page, as well as publish your own Events & Promotions, but a member of the Think Local team will proof your Deals before they go live. This allows us to help you get the most out of your Deal, ensure that it meets the criteria, and bring in the most amount of traffic.

Will I get to proof my Deal?

Absolutely! Once we have the Deal and details ready to go on the website, we will send you a draft copy so that you can have a look through it to see if there is anything you would like to change before it goes live.

How many Deals can I run at one time?

At any one time you can have two Deals running. If you provide us with more than two Deals, we will run them at alternative times so as to always have a Deal up on the website.

How long do the customers have to use the vouchers?

The vouchers expire 12 weeks after the Deal goes live. So, if the customer purchases a Deal on the first day that it's live, they have 12 weeks to use the voucher. If they purchase the Deal on the final day (7 weeks later) they have five weeks to use the voucher.

Can I limit the number of Deals sold or the duration it is sold for?

Yes, your Deal live period is a standard 49 days however you can put a limit to the number of Deals you want to sell. Once this limit is reached the Deal is no longer available for purchase, but you can increase that number again if you would like to.

What is the Deal promotional period?

This is the period that the Deal voucher can be redeemed. It runs for 12 weeks from the date the Deal goes live to the end of the 84th day.

Do I need to provide Deal voucher numbers?

No you don’t, we can see how many vouchers have been purchased.

What is the benefit of publishing a Deal and a Promotion?

The main benefit of running a Deal is to bring attention to your business. It's the eye-catching product that draws attention to your business through emotional engagement. If you have a new area of your business, or an area that is under-performing, a Deal can really help to spice things up for you. Once you have the clients through the door, the Promotions & your great customer service will keep them coming back for more. Remember, you could have the best Deal in the world and the best Promotion in the world, but if you don't have a great image too, you won't get the results you deserve. Images are so important.

Where do Promotions come from?

The Promotions that we post on Think Local are taken directly from your website, alternatively if you don't have a website you can forward the content to us to post or post your Promotions yourself. We want to help grow your business too!

What's the difference between a Deal & a Promotion?

With a Deal you MUST offer a minimum of 50% off and the consumer purchases the Deal online. On purchase, they receive a voucher which they present to you the Merchant. We reimburse you the value of the vouchers purchased.

A Promotion is simply a special that you already have on your website. We re-promote it and the consumer can view it, and are directed to the Merchant's website, venue or phone number - an online transaction is not required.

A Promotion is often a regular occasion, which may take place every day or every week to increase footfall on a certain day. It includes some kind of discount or added value, but doesn't require an online transaction. A Promotion can also remain online for weeks, months or years. For example, 'Happy Hour 5pm-7pm Everyday' or '$10 Steak Every Thursday'.

A client says that they cancelled their appointment due to an emergency. What is your guidance?

There are situations where imposition of a cancellation fee may not be considered fair or reasonable. Businesses must comply with national unfair contract terms laws.

These laws protect consumers against contract terms that are unfair, for example:

  • because they make you liable for something that is outside your control;
  • charge your credit card without giving you notice or an opportunity to dispute the charge; or
  • make attempts to charge you the full cost of your appointment, irrespective of your reason for late cancellation

If there is a crisis (such as flood or bush fire) or other circumstances beyong your control which prevent you from cancelling your appointment with sufficient notice, this is known as 'frustration of the contract' since the contract con no longer be performed.

Think Local, however, will request evidence to support the 'frustration of the contract'.

Additional Help

If I have questions about my listings, who should I contact?

Give our Support team a call on 9905  6011 or email support@thinklocal.com.au, they will help with any questions you might have.

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